Terms & Conditions

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Suds Car Spa – Terms & Conditions

SUDS CAR SPA – Black Friday Sale T&Cs

30% Off Luxe Packages

Eligibility & Booking:

• Offer valid for Luxe Packages completed between 28 November – 30 November 2025.
• Customers must book and complete the service during the period (28 Nov - 30 Nov 2025) to secure the discount.
• Booking is essential; no walk-ins guaranteed.

Discount & Redemption:

• The 30% discount applies to the full service price of the Luxe Package.
• Pre-purchased packages, discounts or deposits prior to the sale are not eligible for the discount.
• Offer cannot be combined with other promotions, vouchers, or discounts.

General

• Availability is limited; bookings are subject to availability.
• Services must be completed within the sale period to qualify for the discount.
• Suds Car Spa reserves the right to modify or cancel the promotion at any time.

Terms of Service

1. General

1.1. By using the services of Suds Car Spa, you agree to the following Terms and Conditions.

1.2. “Suds Car Spa,” “we,” “our,” and “us” refers to the business and its staff. “You,” “your,”

and “the customer” refers to the individual or entity receiving services.

1.3. We reserve the right to update or modify these Terms at any time without prior notice.

2. Service Agreement

2.1. Suds Car Spa provides hand car wash, detailing, and related automotive care services as

per the selected service package.

2.2. All services are performed based on the condition of the vehicle at the time of service.

2.3. Additional charges may apply if the vehicle requires extra cleaning (e.g., pet hair,

excessive dirt, mud, or sand removal).

3. 24-Hour Feedback & Rewash Policy

3.1. Customer satisfaction is important to us. If you are not satisfied with the service

provided, you must notify Suds Car Spa within 24 hours of service completion.

3.2. Feedback or claims received after 24 hours will not be eligible for any rewash, credit, or

refund.

3.3. To lodge a feedback or claim, customers must email hello@sudscarspa.com.au or speak

directly with the site manager.

3.4. A rewash may be offered at our discretion if a genuine service issue is identified.

3.5. Refunds are assessed on a case-by-case basis and are not guaranteed.

4. Vehicle Condition & Pre-existing Damage

4.1. It is the customer’s responsibility to inform our team of any pre-existing damage or

concerns prior to the commencement of the service.

4.2. Suds Car Spa will not be held liable for:

• Pre-existing damage (including paint defects, scratches, chips, rust, faded paint, or

loose fittings).

• Any mechanical, electrical, or structural issues that arise during or after the service

that are unrelated to our work.

4.3. We may refuse service for vehicles deemed unsafe or unsuitable for

washing/detailing.

5. Valuables & Personal Belongings

5.1. Customers are required to remove all valuables and personal belongings from the vehicle

prior to service.

5.2. Suds Car Spa accepts no responsibility for loss or damage to personal property left in the

vehicle.

6. Liability

6.1. While all reasonable care is taken, Suds Car Spa is not liable for:

• Damage caused by age-related wear, poor paint condition, or aftermarket accessories.

• Malfunctions of automatic windows, mirrors, locks, alarms, or other systems.

6.2. Any liability, if accepted, will be limited to the cost of the original service.

7. Cancellations & No Shows

7.1. If you are unable to attend your booking, we require at least 2 hours’ notice.

7.2. No-shows or late cancellations may incur a fee or result in forfeiting prepaid services.

8. Detailing Services – Additional Terms

8.1. Detailing services are carried out to a high standard; however, permanent stains,

scratches, oxidation, or other damage may not be fully removable.

8.2. Estimated timeframes are indicative only and may vary depending on vehicle condition.

8.3. Paint correction, polishing, and interior shampooing results vary depending on the age

and condition of the vehicle.

8.4. Suds Car Spa will not be responsible for damage caused by rust, worn clear coats, or

aftermarket paintwork.

9. Gift Cards & Promotions

9.1. Gift cards and promotional vouchers are valid until their stated expiry date and are not

redeemable for cash.

9.2. Lost or stolen vouchers cannot be replaced.

9.3. Promotions cannot be combined with other offers unless stated otherwise.

10. Right to Refuse Service

10.1. Suds Car Spa reserves the right to refuse service to anyone, at our discretion, including

but not limited to aggressive behaviour, unsafe vehicles, or unreasonable expectations.

11. Governing Law

11.1. These Terms and Conditions are governed by the laws of Queensland, Australia.

11.2. Any disputes will be resolved in accordance with applicable Australian consumer law.